All our patrons are informed that if any one of them has submitted, in writing, a representation to us regarding any deficiency in our service and the Bank has rejected the same or he/she is not satisfied with the reply of the Bank or has not received any reply thereto within a period of one month of the receipt of the same by the Bank, he/she may approach/write to Banking Ombudsman for redressal of his/her grievance at address given below.

This Scheme is for resolving customer grievances in relation to services provided by entities regulated by Reserve Bank of India in an expeditious and cost-effective manner under Section 35A of the Banking Regulation Act, 1949 (10 of 1949), Section 45L of the Reserve Bank of India Act, 1934 (2 of 1934) and Section 18 of the Payment and Settlement Systems Act, 2007 (51 of 2007). Our Bank also entertains the complaints/grievances of customers against our Branches/Offices.

Any customer can lodge his/her complaint/grievances on the following address:-