All our patrons are informed that if any one of them has submitted, in writing, a representation to us regarding any deficiency in our service and the Bank has rejected the same or he/she is not satisfied with the reply of the Bank or has not received any reply thereto within a period of one month of the receipt of the same by the Bank, he/she may approach/write to Banking Ombudsman for redressal of his/her grievance at address given below.